Emergency Advice

The Healthier Weight Emergency Helpline: 0333 240 0249
Mon – Fri 9am – 6pm
Sat – Sun 9am – 11am (& bank holidays)

If you have called out of hours, the following is intended to give you general advice regarding problems with the gastric balloon, gastric band, sleeve gastrectomy and gastric bypass. You should also look at the relevant short video clips for more help.

Please note that, although distressing, in practice the vast majority of “emergencies” are nothing serious and will usually resolve with time and simple treatment. If your problem has not resolved, please contact the Emergency Helpline number first thing tomorrow morning. For more specific advice relating to your particular procedure, please select an option below:


Gastric Band

Emergency advice relating to the gastric band

Gastric Sleeve

Emergency advice relating to the gastric sleeve

Gastric Bypass

Emergency advice relating to the gastric bypass

Gastric Balloon

Emergency advice relating to the gastric balloon


Emergency advice relating to the ESG and ERGB

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0800 3134618 
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